Refund policy

Refund & Exchange Policy

Last Updated: July 17, 2026 

By purchasing any product from Patchbay, you acknowledge that you have read, understood, and agreed to this Refund & Exchange Policy, as well as our Terms & Conditions. Due to the nature of digital products, refunds are generally not available once an order has been delivered. Unlike physical items, digital goods cannot be returned after they have been accessed or downloaded. If you experience a genuine issue with your purchase, we are happy to provide an exchange or replacement whenever possible.

Refunds

Refunds may only be considered for reasons including, but not limited to:

  • We are unable to deliver your order.
  • The product purchased becomes permanently unavailable and no suitable replacement can be provided.
  • You were charged multiple times for the same order.
  • We accidentally sent the wrong product and are unable to provide the correct one.

Exchanges & Replacements

An exchange or replacement may be provided for reasons including, but not limited to:

  • The wrong product was delivered.
  • The download files are incomplete or corrupted.
  • We made an error while processing your order.

Not Eligible

Refunds or exchanges will not be provided if:

  • You changed your mind after purchasing.
  • You purchased the wrong product.
  • Your device does not meet the minimum system requirements, or the issue is caused by your specific system configuration, OS compatibility, or third-party software conflicts.
  • The issue resulted from misuse, modification, or sharing of the product.
  • You were banned or restricted by a game or service due to your own actions.
  • The product was successfully delivered and operates as intended when the provided instructions are followed.
  • The issue resulted from not following the download, installation, or usage instructions included with the product.
  • False, misleading, or fraudulent claims intended to obtain refunds, exchanges, or complimentary products.

Troubleshooting & Compensation

If you have followed all provided instructions correctly and are still experiencing issues, our support team will work with you to troubleshoot and resolve the problem. If, after reasonable troubleshooting, we determine that the issue originates from the product itself, and we are unable to provide a working solution or replacement, we may offer complimentary game(s) as a gesture of goodwill.

Need Help?

If you believe your purchase qualifies, please open a support ticket in our Discord server within 7 days of receiving your order and include:

  • Your order number or proof of purchase.
  • A description of the issue.
  • Screenshots or videos, if applicable.

Patchbay reserves the right to investigate all claims before approving a refund, exchange, or compensation. Our decision will be based on the information provided and the circumstances of each case.