Shipping policy

Last Updated: July 14, 2026

At Patchbay, all products are delivered digitally. We do not ship physical goods.

Delivery Method

Once your payment has been successfully processed, your purchase will be delivered automatically through the method specified on the product page or in your order confirmation.

Each product includes clear download and installation instructions. If you need assistance, our support team is happy to help.

Delivery Time

Most orders are delivered instantly after payment confirmation.

In rare cases, delivery may be delayed due to:

  • Payment verification or processing.

  • Temporary technical issues.

  • Scheduled maintenance.

  • Unexpected service interruptions.

If you do not receive your order within 30 minutes of a successful payment, please contact our support team.

Customer Responsibilities

To ensure successful delivery, customers are responsible for:

  • Providing accurate purchase information.

  • Following the download and installation instructions included with the product.

  • Ensuring their device meets the minimum system requirements, where applicable.

Failed Deliveries

If your order cannot be delivered due to an issue on Patchbay's end, we will work to resolve the issue as quickly as possible. If we are unable to deliver your purchase, you may be eligible for a replacement or refund in accordance with our Refund & Exchange Policy.

Contact Us

If you have any questions regarding your order or delivery, please contact our support team.

Support is available in both English and Filipino.